A Well-Designed and Smooth-Running Application that Provides the Required Tools to Create Knowledge Base Articles and Publish Them on Various Online Help Systems
ScreenSteps is a practical Mac application specially designed for Business-to-business companies that need to collaborate on various knowledgebase articles and share them via online help systems.
All-in-one article authoring application for your business
ScreenSteps is a comprehensive utility designed to help you save time and work more efficiently by providing you with all the tools required to author articles. Hence, you will no longer need to use a screen capture app, image editor, FTP client, and text authoring app to complete your work.
From ScreenSteps’ user-oriented interface you have quick and easy access to the desired tools and features. Moreover, ScreenSteps seamlessly integrates with your existing knowledge base, a fact that allows you to improve the knowledge bases made with Desk.com, Zendesk or WordPress.
In other words, your team can create, edit, comment and post it directly to your forums, posts or topics. Tutorials can be easily delivered from within Salesforce tabs, while your online manuals can be published to WordPress, Zendesk Help Center or Desk.com knowledge base.
Integrates with OneLogin in order to secure your documentation site and help you manage user access easier
Thanks to the “Copy HTML” feature you can improve various online knowledge bases like UserVoice, Freshdesk or Salesforce. If your knowledge base’s online editor supports HTML, you can paste your ScreenSteps article and make it available in your knowledge base.
As mentioned earlier, ScreenSteps comes with both a web editor as well as a desktop authoring tool. With the help of the desktop authoring tool, you can take screenshots, edit and annotate images.
At the same time, the web backend automatically stores all revisions of your articles, helps you manage your workflow and publish your content exactly where you want it.
Collaborate with team members and easily track their activity
What is more, you can create a knowledge base from scratch and take advantage of the ScreenSteps base portal to build a helpful online knowledge base for your customers. More importantly, all your team members can collaborate on the documentation.
As an added advantage, ScreenSteps also helps you track the article status, check the previous version, add revision notes, assign article owners and monitor the activity streams.
We at AppsForMyPC have tested and used ScreenSteps for Mac and it worked pretty smoothly 🙂 🙂