A complete solution for customer engagement and retention, offering live chat, one- or two-way video chatting, co-browsing and chatbots you can insert into websites.
Tagove is an online app that offers all the tools necessary for proper customer engagement, whether it is for promotional purposes or live support. These include numerous options for chatting, but also the ability to assign particular agents for particular calls, integrated chatbots, and instant file sharing.
Though rich in features, Tagove is neither difficult to set up or to operate. All features are self-explanatory, but the app also comes with a thorough guide detailing all its options and how you can use them to your advantage. Business owners and managers can set it up and start working with it right away, without having to carry out additional downloads or complicated setups.
Notable features include the possibility of a one-way chat, which permits clients to remain anonymous online, and only the agent is visible and heard. It also lets you make a transcript of the audio stream from the caller. Furthermore, the app includes a document sharing feature that leads to faster problem-solving; co-browsing, which gives an agent temporary access to a client’s screen; and chatbots that you can embed into a website.
Tagove also includes a robust report and analytics component, offering a manager the best view if their team’s performance and task completion. Live call recording is perfect for training new agents or identifying specific problems at a later time, while the possibility to assign calls to agents of your choice guarantees optimal resource management.
Tagove is a complete solution for chatting for businesses. It ensures customer engagement and retention through a variety of chat options, instant file sharing, co-browsing, and screen-sharing. It also offers managers tools for proper resource management with reports and analytics and is user-friendly and intuitive.
We at AppsForMyPC have tested and used Tagove and it worked pretty smoothly 🙂 🙂